Terms and Conditions
Definitions

In these terms and conditions, the 'Company' or 'Altaya' will mean Altaya Wines Limited and the 'Customer' will mean any person, firm, company, corporation or body which places an order with the Company.

HB (375ml)Half Bottle
Mag (1.5L)Magnum
Jero (4.5L)Jerobaum
Meth (Burgundy 6L)Methuselah Case (i.e. 12 bottles, 6 magnums, etc)
BtledBottled
OCOriginal Carton
BNBottom Neck
HSHigh Shoulder
 
Blt (750ml)Bottle
Dmag (3L)Double Magnum
Imp (6L)Imperial
BsBin-soiled
OWCOriginal Wooden Case
INInto Neck
VTSVery top shoulder
+Indicated limited availability


Sales

All sales are subject to our final confirmation. All orders received verbally, by fax or electronic mail are considered final. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise, all wines are offered lying in Hong Kong with the exception of en primeur. All goods sold are strictly non-exchangeable and non-refundable. This current list cancels all previous lists.

By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.


Wine Conditions

Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return wines for any reason, including corked wines.


Payment

Payment is due immediately upon confirmation of order.
Method of payment is preferably in the form of bank transfer.
Upon receipt of proof of payment before 1pm, delivery can be arranged the next business day. Otherwise, an extra business day is required.
Personal cheques will take up to 3 business days to process.
Surcharge will apply for credit cards payment (Visa & Master) with approved accounts only.

All checks should be made payable to "Altaya Wines Limited"

Bank Detail: HSBC
HK$ a/c: 503-011777-001
Euro a/c: 503-011777-275 (for En-Primeur orders only)

The order will be valid for 7 days upon confirmation. If payment is not received during this period, the order will be voided automatically.


Title

Payment is due immediately upon receipt of invoice, except for approved trade account. Method of payment may be in the form of HKD check or by bank transfer. Please allow 3 working days for payment to clear before goods may be released. No credit or debit cards will be accepted


Delivery/Collection

Altaya offers a free delivery service to any address on the Hong Kong Island, Kowloon and the New Territories for purchases over HK$3,000. For delivery to the outlying islands, please consult us. For orders below HK$3,000, delivery charges are as follow:

HK Island: HK$120
Kowloon: HK$120
NT: HK$120
Discover Bay: Minimum delivery charge of $120 covers up to 36btls.  For orders above 36btls, please consult us directly.

Other Outlying Islands: Please contact Altaya Wines directly.

Please note that no wines are stored at our office. But under special circumstances and with 48 hours prior arrangement, wines may be collected at our office.


Breakages/Shortfall

All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.


Storage

Altaya reserves the right to levy a storage charge of HK$20 per bottle per month for wines which have been made available but not collected or delivered within 30 days of purchase.

The charge will be yearly based at $180 per case (or part case) or per large format bottle. Cellarage invoices will be raised on 1 January each year for the full year. If wines are stored after the beginning of the year, charges will be calculated on a pro-rata basis. If you want to collect your wine early, we will refund you with the remaining full month(s) storage fee.


Force Majeure

Altaya shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.


Law and Jurisdiction

All sales and contracts are governed by the laws of Hong Kong SAR.